MOT Testing
Q: Do I need to book an MOT in advance?
A: We recommend booking in advance to ensure availability, especially during peak times. However, we do our best to accommodate short-notice bookings.
Q: What should I bring for my MOT test?
A: Just bring your vehicle, we can access all necessary details online. If it’s your first MOT, ensure your V5C (logbook) is available.
Q: How long does an MOT take?
A: An MOT typically takes between 45 minutes to 1 hour. If any repairs are needed, we’ll provide a quote and time estimate.
Q: How early can I book to keep the same MOT renewal date?
A: You may book up to one month before your current MOT expiry to retain your renewal anniversary, ensuring consistency year after year
Q: What happens if my car fails the MOT?
A: We’ll explain failed and advisory items in plain language and give you a detailed quote if repairs are needed. Once fixed, we offer a free partial re-test within 10 working days
Servicing & Mechanical Repairs
Q: How often should I service my car?
A: Most vehicles should be serviced every 12 months or 12,000 miles — whichever comes first. Check your manufacturer’s recommendations too.
Q: Do you provide interim or full services?
A: Yes, we offer both interim and full services tailored to your vehicle’s age, mileage, and usage.
Q: Will you diagnose issues before quoting?
A: Absolutely. We perform a full diagnostic check, explain the findings clearly, and only proceed with repairs once you’ve approved them.
Q: What’s the difference between interim and full servicing?
A: An interim service covers key areas like oil, filters, and safety checks, ideal every 6,000 miles. A full service includes the above plus items like wheel alignment, balancing, and air filter replacement—typically every 12,000 miles or 12 months
Q: Can I receive a service logbook stamp and maintain warranty?
A: Yes, our services are DVSA approved and compatible with manufacturer standards, ensuring your warranty remains valid
Accident Repairs & Bodywork
Q: Do you work with insurance companies for accident repairs?
A: Yes, we work with most major UK insurers and can help guide you through the claims process.
Q: Can you match my vehicle’s paint colour exactly?
A: Yes, we use professional paint-matching technology to ensure a perfect colour match with your existing finish.
Q: Can you match my vehicle’s paintwork?
A: We utilise professional paint matching tech to ensure a seamless finish.
Q: How long do bodywork repairs take?
A: It depends on the extent of damage. Minor repairs can be completed same day, while more significant work may take several days. We’ll give you a time estimate during your assessment.
General
Q: Do you offer a courtesy car?
A: No, courtesy cars are not available at the moment
Q: Can I wait while my car is being repaired?
A: We have a waiting area for short jobs like MOTs and minor repairs. For longer jobs, we’ll keep you updated and let you know as soon as your vehicle is ready.
Q: Do you repair all makes and models?
A: Yes, we service and repair all makes and models — from small cars to larger vans.
Q: Can I supply my own parts?
A: Generally, yes but high-quality parts to ensure safety, performance, and full warranty coverage.
Q: Do you offer tyre services?
A: We don’t currently offer tyre changes, but we’re happy to refer you to a trusted local specialist if needed.